The Payments Show Podcast

The Payments Show Podcast

Satwant Phull

The Payments Show helps businesses learn how to use the latest payments and financial technology to increase sales conversion and cut costs. Hosted by Satwant Phull, Founder of Digital Money Lab.

Categories: Business

Listen to the last episode:

In this episode of The Payments Show Podcast, I spoke to David Giannetto who is the CEO of WorkWave.

WorkWave is a company which provides Field Service Management Software for industries including Cleaning, Pest Control, Plumbing, Electrical, HVAC and many more. WorkWave made a strategic decision to take full control of their payment systems and developed an in-house solution so that they could deliver a superior customer experience.

Click through the Chapters Menu at the top of the episode webpage here:

Summary of topics discussed:
1. Payments Facilitator vs Embedded Payments
2. Controlling the Stack
3. Off The Shelf vs Custom Solution
4. Poor Service From Payment Processors
5. Payments Are Eating The World
6. Organizational Structure
7. Money Should Just Flow: Become Invisible
8. March 2020: A Key Decision for a Superior Customer Experience
9. Results in the Field: The New Stack
10. Transparency of Fees: The Blowback!
And much more…

- Recorded on 27 Jun 2022
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: David Giannetto, CEO, WorkWave

[Next Steps]
- Get in touch with Satwant:
- Get in touch with David: LinkedIn:
- WorkWave: | @WorkWave

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Previous episodes

  • 51 - E51 – Owning the Entire Software & Payments Stack: Why WorkWave Took Full Control and Gained Competitive Advantage - David Giannetto, WorkWave 
    Fri, 08 Jul 2022
  • 50 - E50 - Intelligent Pay-By-Anything and Verified Payouts - Ben Turner, Verituity 
    Wed, 29 Jun 2022
  • 49 - E49 – Don’t Send Customers Away, Offer Branded Payments – Willie Pang, Limepay 
    Wed, 01 Jun 2022
  • 48 - E48 - Help Customers Pay Bills On Time – Rowan Wilde, HelpPay 
    Mon, 02 May 2022
  • 47 - E47 – High-Risk Merchant Accounts - Maria Sparagis, DirectPayNet 
    Sat, 23 Apr 2022
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